Tortured Over MBNA Loan of £20000
Posted by Larry the Loan Broker · Leave a Comment
- A recent high court case in Mold, North Wales, has rocked credit card companies as the judge, Nicholas Chambers QC, ruled that MBNA’s treatment of one of their customers, businessman Keith Harrison, constituted ‘torture’.
- Such strong language and the cancellation of the £20,000 that was outstanding, suggest that this landmark case may form the precedent that is followed in potentially thousands of cases across the UK.
At the crux of the case was the number of times that MBNA (and Link Financial – a debt collection company who had purchased the debt after MBNA had been unable to or failed to collect in full from the client) contacted the customer over a period of 12 months.
Mr Harrison’s legal team acknowledged that Link Financial alone made a large number of calls over a period of 12 months. A point that Judge Chambers commented as: ‘… a form of torture, oppressively frequent in amount and often without attribution to an identifiable number.’ The judge went on to comment on the fact that the use of untraceable numbers amounted to harassment and that the tactics used were solely designed to make Mr Harrison succumb to their demands.
In response, Link Financial highlighted that whilst the calls were unanswered, they left polite invitations for Mr Harrison to call them, together with a contact number. They further suggested that all Mr Harrison needed to do was to request a meeting so he could spell out his difficulties.
- So where does this leave the industry?
- And more specifically the debt collection and recovery practices of the major loan companies?
- And will this case really open the floodgates for thousands of other claimants?
Here at Larry the Loan Broker, we experience the sharp end of these practices on our clients’ behalf daily. Whilst we don’t want to stir the melting pot, the number of contacts that Mr Harrison is reported to have received over the 12 month period, pale into insignificance versus the contacts that are received by some of our clients. Without mentioning any names, it is worth stating that it is commonplace for companies to call customers who have fallen behind on payments 3 or 4 times per week. If arrears were maintained over a 12 month basis this would constitute 150+ calls in any given 12 month period – some 8 times more than Mr Harrison received!
The large financial companies will hide behind the fact that they are only doing what they believe to be ‘right’ for their shareholders by protecting their interests, and trying to recover funds that have been lent out. Consumer groups on the other hand have argued for some 20 years or more that this increasingly excessive hassling and hounding of borrowers amounts to stress, panic and in many cases the reduced likelihood of lenders actually receiving their funds in the long term.
The magic for the lenders financial bottom line is that the client accounts continue to accrue interest and charges throughout this period often increasing the total repayable!
Whether this situation rings true or not is a matter for much debate, what is certainly accurate is the fact that it can cause tremendous upset, anguish and stress for anyone who does fall behind on meeting their financial commitments to repay personal debts. It is also fair to say that such a position can weigh very heavy on some people and make them feel under constant pressure.
If this kind of continual harassment sounds like something you are experiencing at the moment, then give one of our trained debt management consultants a call today on 0800 118 2345.
Here at Larry the Loan Broker, we are experienced in dealing with a wide range of financial services providers. As long as you have a regular income, we can start to agree repayment plans with your creditors, which should in turn stop the type of situation Mr Harrison experienced from repeating itself for you.
- Call FREE from a landline today using 0800 118 2345.



